Terms of Service

1. Acceptance of Terms

By accessing and using the Al Hakimi website, mobile application, or purchasing our products, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and Al Hakimi ("we," "us," or "our"). These Terms govern your use of our website, products, and services.

2. Description of Service

Al Hakimi provides premium cutlery and dining accessories through our e-commerce platform. Our services include:

• Online retail sales of cutlery and dining products
• Wholesale and bulk ordering services
• Customer support and care instructions
• Lifetime warranty and replacement services
• Newsletter and marketing communications

3. Account Registration

To access certain features of our service, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You must be at least 18 years old to create an account and make purchases.

4. Orders and Payment

Order Acceptance

All orders are subject to acceptance by Al Hakimi. We reserve the right to refuse or cancel any order for any reason, including:

• Product availability
• Pricing errors
• Suspected fraudulent activity
• Violation of these Terms

Pricing

All prices are displayed in the applicable currency and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct pricing errors and cancel orders placed with incorrect pricing.

Payment

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Bank transfers (for wholesale orders)
• Buy now, pay later services (where available)

Payment is due at the time of order placement. You authorize us to charge your selected payment method for the total amount of your order, including taxes and shipping.

5. Shipping and Delivery

We offer shipping within the United Kingdom. For customers outside the UK interested in higher quantities, please contact us to discuss wholesale opportunities. Shipping times and costs vary based on:

• Destination location within the UK
• Selected shipping method
• Product availability

Risk of loss and title pass to you upon delivery to the shipping carrier. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

6. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. You may return items within 30 days of delivery for a full refund, provided:

• Items are in original, unused condition
• Original packaging is included
• Return is initiated through our customer service
• Items are not personalized or custom-made

Defective Products

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will provide a replacement or full refund at no additional cost to you.

Return Process

To initiate a return:

1. Contact our customer service team
2. Receive return authorization and instructions
3. Package items securely with original packaging
4. Ship using provided return label
5. Receive refund within 5-7 business days of receipt

7. Lifetime Warranty

Al Hakimi products come with a lifetime warranty against manufacturing defects. This warranty covers:

• Material defects
• Manufacturing flaws
• Structural integrity issues

The warranty does not cover:

• Normal wear and tear
• Damage from misuse or abuse
• Damage from improper care or cleaning
• Accidental damage
• Cosmetic issues that don't affect functionality

To claim warranty service, contact our customer service team with proof of purchase and description of the issue.

8. Intellectual Property

All content on our website and in our products, including but not limited to:

• Text, graphics, logos, and images
• Product designs and specifications
• Software and technology
• Trademarks and trade names

are the exclusive property of Al Hakimi or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

9. Prohibited Uses

You agree not to use our service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
• Transmit harmful or malicious code
• Interfere with website operation or security
• Collect user information without consent
• Use automated systems to access our service
• Resell products without authorization (except through our wholesale program)

10. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

11. Disclaimers

Our service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy or completeness of information

We do not warrant that our service will meet your requirements or be available at all times.

12. Limitation of Liability

To the maximum extent permitted by law, Al Hakimi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, arising from your use of our service.

Our total liability for any claim arising from these Terms or your use of our service shall not exceed the amount you paid for the specific product or service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Al Hakimi, its officers, directors, employees, and agents from any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of our service, violation of these Terms, or infringement of any third-party rights.

14. Termination

We may terminate or suspend your account and access to our service immediately, without prior notice, for any reason, including violation of these Terms. Upon termination, your right to use our service will cease immediately.

Sections of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute through direct communication, you agree to:

1. Attempt resolution through mediation
2. If mediation fails, pursue binding arbitration
3. Arbitration will be conducted under applicable arbitration rules

Class action lawsuits and jury trials are waived to the extent permitted by law.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our service after changes constitutes acceptance of the new Terms.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Al Hakimi regarding your use of our service.

20. Contact Information

If you have questions about these Terms, please contact us: