30-Day Return Policy
We're confident you'll love your Al Hakimi cutlery. If not, return it within 30 days for a full refund—no questions asked.
Days to Return
Generous 30-day return window for complete peace of mind
No Questions Asked
Simple returns process with no complicated requirements
Full Refund
Complete refund processed within 5-7 business days
Last Updated: September 7, 2025
Our Promise to You
At Al Hakimi, we stand behind the quality of our premium cutlery. We want you to be completely satisfied with your purchase, which is why we offer one of the most generous return policies in the industry.
100% Satisfaction Guarantee: If you're not completely happy with your Al Hakimi cutlery, return it within 30 days for a full refund.
Return Window & Eligibility
30-Day Return Period
You have 30 full days from the date of delivery to return your Al Hakimi products. This generous timeframe allows you to:
- Use the cutlery in your daily dining experience
- Test the quality and craftsmanship thoroughly
- Ensure it meets your expectations and needs
- Compare with your existing cutlery collection
What Can Be Returned
Eligible for Return
- • Standard cutlery sets
- • Individual pieces
- • Gift sets and collections
- • Accessories and serving pieces
- • Gently used items in good condition
Not Eligible
- • Custom engraved items
- • Personalised products
- • Items damaged by misuse
- • Products altered or modified
- • Items returned after 30 days
Simple Return Process
Returning your Al Hakimi cutlery is straightforward and hassle-free. Follow these simple steps:
Contact Our Support Team
Reach out to us via email at contact@alhakimi.co.uk or call us at 0161 399 3452. Provide your order number and reason for return.
Our friendly team will respond within 24 hours to guide you through the process.
Receive Return Authorisation
We'll send you a return authorisation number and detailed instructions, including a prepaid return shipping label for your convenience.
Keep this authorisation number for tracking and reference purposes.
Package Your Items
Clean your cutlery and pack it securely in the original packaging when possible. Include all accessories, documentation, and your return authorisation number.
Tip: Use bubble wrap or soft padding to prevent scratches during shipping.
Ship Your Return
Attach the prepaid return label and drop off at any Royal Mail location or schedule a pickup. We recommend using a trackable shipping method.
You'll receive a tracking number to monitor your return's progress.
Receive Your Refund
Once we receive and inspect your return, we'll process your full refund within 5-7 business days to your original payment method.
You'll receive an email confirmation when your refund has been processed.
Refund Information
Processing Time
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method:
Refund Amount
You'll receive a full refund of the purchase price, including:
- Product cost
- Original shipping charges (for defective items)
- Applicable taxes
Note: For returns due to change of mind, original shipping costs are not refunded. However, we provide a prepaid return label for your convenience.
Exchanges & Store Credit
Product Exchanges
While we primarily offer refunds, we're happy to facilitate exchanges for:
- Different color variations of the same product
- Different set sizes (with price adjustment if applicable)
- Defective items requiring replacement
Store Credit Option
If you prefer store credit instead of a refund, we'll issue a credit with a 10% bonus that can be used for future purchases. Store credits:
- Never expire
- Can be used for any Al Hakimi product
- Are transferable to family and friends
- Include a 10% bonus value
Defective or Damaged Items
If your Al Hakimi cutlery arrives damaged or has manufacturing defects, we'll make it right immediately:
- Contact us within 7 days of delivery for fastest resolution
- We'll send a replacement at no cost to you
- No need to return the defective item unless we request it
- Expedited shipping on replacement items
- Full refund if replacement is not available
Damage During Shipping: While rare, if your cutlery arrives damaged, please take photos and contact us immediately. We work with our shipping partners to ensure safe delivery.
International Returns
For our wholesale customers and special international orders, return policies may vary based on location and order size. Please contact our support team for specific guidance on international returns.
We work with our international partners to ensure a smooth return process, though additional time may be required for customs and international shipping.
Frequently Asked Questions
Can I return cutlery that I've used?
Yes! We encourage you to use your Al Hakimi cutlery to fully experience its quality. As long as items are in good condition and returned within 30 days, gentle use is completely acceptable.
Do I need to keep the original packaging?
While original packaging is preferred, it's not required. As long as items are securely packaged to prevent damage during return shipping, we can process your return.
What if I lost my order confirmation?
No problem! Provide any information you have (email used for purchase, billing address, approximate order date) and we'll help locate your order in our system.
Can I return a gift I received?
Absolutely! Gift recipients can return items for a full refund to the original payment method or store credit. We can also help coordinate with the gift giver if needed.
What if my return is damaged during shipping?
If your return package is damaged during shipping, contact us immediately with tracking information and photos. We'll work with the shipping carrier to resolve the issue and ensure you receive your refund.
Contact Our Support Team
Our dedicated customer support team is here to help with your return. We pride ourselves on responsive, friendly service that makes the return process as smooth as possible.
Get in Touch
Support Hours
Email support is available 24/7 with responses within 24 hours.
Your Satisfaction is Our Priority
We're confident you'll love your Al Hakimi cutlery, but if for any reason you're not completely satisfied, our 30-day return policy ensures you can shop with complete confidence. Quality cutlery for life, backed by exceptional service.